Returns & Exchange

🔁 Return & Refund Policy

At Kwerq Werq, each piece is handmade with love — and we want you to love what you receive. That said, we only accept returns or exchanges in very specific cases:

✅ Eligible for Return or Exchange:

• Items that arrived damaged

• Items that are incorrect or mismatched from your order

To request a return or exchange:

• Email us at kwerqwerq@gmail.com within 24–48 hours of delivery

• Include your order number and clear photos of the issue

🚫 Not Eligible for Return or Refund:

• Change of mind, style, or size preferences

• Minor variations in color, shape, or pattern (every piece is handmade — small quirks are normal!)

• Items that have been used, damaged by the customer, or reported after 48 hours

• Custom or personalized items

• Sale or discounted products

💸 Refunds:

• If approved, refunds will be issued as store credit or via the original payment method, based on case-by-case review

• Refunds will be processed within 5–7 business days after return approval

• No refunds on COD handling fees or shipping charges

📦 Return Shipping:

• In most cases, return shipping is the customer’s responsibility unless the item was damaged or incorrect

We’re a small business, so we appreciate your understanding and kindness while we handle return cases with care.